How do I access Wellastore in WellaOne?
Log into your WellaOne account, and you'll see the Wellastore logo next to your user icon at the top of the page. Click on it to explore all our professional range of products and exclusive promotions.
Where can I find my order history or manage purchases?
Your order history, parcel tracking, ability to raise Help request for your order and many more features are available on our digital platform WellaOne MyOrders. You can access it from Wellastore (available on desktop, iPad and mobile) by clicking on your username at the top right of the page, and selecting My Orders. When using our mobile app, proceed to More at the bottom left of the screen, where you will find Order History section Why does my order show as "Overdue" / "Due"?
Our system shows this order as unpaid. If you have just recently paid for your order, it may take some time for the status to update in MyOrders. If you would like more details please submit a Help request on WellaOne MyOrders. What are the status that can appear in the "Status" column on My Orders?
Pending: Order was just placed on Wellastore and is moving through our systems. There is no action needed from you.
Cancelled: Either we have received a request from yourself to cancel the order or some or all of the products are unfortunately not available for shipping.
Blocked: There may be a credit related issue with your order. Please contact our Accounts Receivable department who will be more than happy to help. In packing: Your order is already at our warehouse being prepared.
Shipped: Your order has already shipped, you can click the “Track” button to see exactly what is its status directly with the carrier responsible for delivery. Unfortunately we are not able to show "Delivered" status, "Shipped" is the last stage an order will reach on MyOrders. Users can use the tracking link to check if the order was delivered.
Why was my order split into multiple deliveries/invoices?
If your order is being shipped from multiple warehouses, it may arrive in one or more parcels. Additionally, if any products were unavailable, we shipped the available items as soon as possible, and the rest will follow in a second delivery.
What should I do if a product is not visible on Wellastore?
In case product can not be located on Wellastore, please submit a Help request via WellaOne MyOrders or contact our Customer Services team if you require an immediate assistance with placing your order. How can I order one of my past orders again?
To place a previous order again on our website, click on your user name in the upper right corner of the Wellastore after you have successfully logged in to open the menu. Then go to 'My Orders'. Once you have found the order you would like to reorder, click on the arrow circle under the 'Reorder' header. All products of the selected order will be added to your existing shopping cart. If you wish, you can still adjust the quantities in the shopping cart view. If accessing via mobile app, proceed to 'More' located at the bottom left corner and by clicking on Order History, you will locate your previous purchases. By clicking on arrow down you will be able to view the content and reorder it.
I regularly order the same items, can I create a favorites list?
Yes, you can easily create your own personal favourites list. To do this, click on the heart symbol at the top right of the desired products. The product will be added to your favourites list. You can call them up at any time by clicking on the heart symbol located below your user name in the top right corner on our website. On our mobile app you will find your Favourites section in the bottom bar.
Can I view my previous orders online?
You can find all of your previous orders from the 16th July 2021 under 'My Invoices'.
Can I cancel my order?
Unfortunately once the order has been placed we are unable to cancel this order.
Will my Sales Representative be informed about my online orders?
Yes, your Account Manager has visibility of your orders. This way they can check during your next visit whether to propose additional items and to ask about your online shopping experience.
Can my Sales Representative still take orders?
Yes, online ordering is simply an additional way for you to place your order, available 24/7 with additional capabilities like re-ordering previous purchases, back in stock notifications, quick order and other functions to simplify this task. Ordering online does not change your relationship with your Account Manager.
I cannot find an order that I did with my Sales representative?
The order history, status & reorder capability for all your orders are available within our WellaOne MyOrders portal. It allows you also to track your orders, make payments or to submit a Help request for any queries or issues that you might have with your order. Can I add or remove products after placing an order?
No, once an order is placed, it cannot be changed. Direct urgent order issues to Customer Service.
Is there minimum a order threshold?
Minimum order requirements vary by market. In some countries, a minimum order value may apply.
Is ordering via Wellastore different from ordering through my sales representative?
The products, commercial terms, and delivery times are the same whether you order through Wellastore or your sales representative. Wellastore simply gives you additional flexibility with 24/7 self-service ordering, card payment options, and access to exclusive online promotions. Your relationship with your sales representative remains unchanged.
How long do products stay in my cart?
You can build your cart over time and come back to it whenever you're ready. If there's no activity in your cart for 28 days, it will be automatically deleted. Adding a product resets the 28-day period, so your cart remains active.