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Frequently asked questions

How can I track my order?  What happens if I am missing items from my order? What happens if I do not receive my order? 

How can I track my order?

Once an order has shipped, you will receive a shipment confirmation email containing the details of your order, including a tracking number. You may contact Customer Service at 887-242-4451, use Live Chat or send us an email at wellaonline@wellasupport.com with your account information for assistance in tracking your order.